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What Makes A Good Facilities Manager?

A facilities manager plays a vital role in the smooth functioning of any organisation by ensuring that physical spaces, assets, and infrastructure are maintained and optimised. Their responsibilities span multiple areas, from overseeing daily operations to long-term planning and compliance with regulations. With this in mind, we discuss what sets a good facilities manager apart from an average one.

What Makes A Successful Facilities Manager?

Strong Leadership Skills

A good facilities manager is a leader who can inspire and direct their team to achieve organisational goals. They must be able to delegate tasks efficiently while ensuring each team member feels valued and supported. Effective leadership involves not just assigning roles but fostering a collaborative environment where everyone works towards common objectives.

Adaptability and Problem-Solving

In facilities management, unexpected challenges are inevitable, whether it's a plumbing issue, power outage, or a compliance matter. A great facilities manager remains calm under pressure and quickly develops solutions to minimise disruptions. Adaptability is critical in this role, as managing facilities often requires juggling multiple priorities while responding to evolving needs.

Attention to Detail

Facilities management is a detail-oriented profession that requires a keen eye for identifying potential issues before they escalate. From monitoring maintenance schedules to ensuring compliance with safety regulations, attention to detail is paramount. A good manager will conduct regular inspections and audits to maintain high standards across all areas.

Excellent Communication Skills

Communication is the cornerstone of effective facilities management. A good facilities manager needs to liaise with various stakeholders, including employees, contractors and senior management.

Clear and concise communication ensures that tasks are understood, timelines are met, and expectations are managed. This skill is also crucial in negotiating contracts and resolving disputes.

Strong Technical Knowledge

A deep understanding of the technical aspects of facilities management sets a great manager apart. Whether it is HVAC systems, electrical maintenance or sustainability initiatives, having technical knowledge enables managers to make informed decisions. This expertise also builds trust with contractors and employees, as it demonstrates competency in handling complex systems.

Financial Acumen

Managing budgets effectively is a critical aspect of a facilities manager's role. They must allocate resources wisely, ensuring that spending aligns with organisational priorities without compromising quality.

Research from the International Facility Management Association (IFMA) shows that facilities-related expenses can account for up to 30% of an organisation’s total budget, underscoring the importance of sound financial management. A good manager balances financial prudence with the need to maintain high operational standards.

Commitment to Sustainability

As sustainability becomes increasingly important, a great facilities manager incorporates eco-friendly practices into their operations. This might involve reducing energy consumption, implementing waste management systems, or sourcing sustainable materials.

By focusing on sustainability, managers not only benefit the environment but also help their organisations reduce costs and enhance their reputation.

Health and Safety Awareness

The safety of employees and visitors is a top priority in facilities management. A good manager ensures compliance with all relevant health and safety regulations, conducts regular risk assessments and implements robust emergency response plans. This commitment to safety fosters a secure and productive environment for all occupants.

Strong Organisational Skills

Facilities management involves overseeing a wide range of responsibilities, from scheduling maintenance to managing vendor contracts. Exceptional organisational skills are essential to keep everything running smoothly. A good facilities manager uses tools and systems to streamline operations, ensuring nothing falls through the cracks.

Focus on Customer Service

Even though facilities management is largely operational, a good manager understands the importance of customer service. Whether dealing with employees in the workplace or tenants in a building, creating a positive experience is crucial. Promptly addressing concerns and maintaining open lines of communication are hallmarks of excellent customer service in this role.

Vision for Long-Term Planning

While daily operations are essential, a great facilities manager also focuses on long-term planning. This involves forecasting future needs, upgrading outdated systems, and aligning facility goals with organisational strategy. A forward-thinking approach ensures the facilities remain functional and relevant as the organisation evolves.

Proficiency with Technology

Modern facilities management increasingly relies on technology, from building management systems to data analytics tools. A good facilities manager embraces these advancements to improve efficiency and decision-making. Proficiency with technology also allows them to track performance metrics and identify areas for improvement.

Emotional Intelligence

Facilities managers often deal with people from diverse backgrounds, including contractors, employees, and executives. Emotional intelligence helps them navigate these interactions with empathy and understanding. This skill is particularly useful in conflict resolution and team management, fostering a harmonious working environment.

What Is The Evolving Role of Facilities Managers?

The role of a facilities manager has evolved significantly in recent years, with increased emphasis on sustainability, technology and employee well-being. A good facilities manager stays updated on industry trends and continuously seeks opportunities for improvement. This adaptability ensures they remain effective in a changing landscape.

The Bottom Line

A good facilities manager is a multifaceted professional with a blend of technical expertise, leadership skills and a commitment to excellence. They balance short-term operational needs with long-term strategic planning, ensuring the facilities they manage support the organisation’s goals.

By prioritising health, safety and sustainability, they create environments that are efficient, functional and welcoming. Their role is not just about managing spaces but enhancing the overall experience for everyone who uses them.


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